Agents · calls answered today
| Agent | Now | Answered today | Rang | Missed | Status |
|---|
Next call goes to the free agent with the fewest answered calls today (tie → longest idle). Counters reset at midnight. An agent who misses 3 calls in a row is put on break automatically.
Customers in queue
| Customer | Line | Waiting | State |
|---|
| Time | Customer | Line dialed | Answered by | Status | Wait | Talk | Ended by | Recording |
|---|
Add agent
Use the number format your SIP trunk expects. For testing with a softphone use user/1001.
| Name | Number | Status |
|---|